Customers Care
FAQ
How can I track my order?
The tracking number can be found by going to FOLLOW YOUR ORDER/RETURN section at the bottom of the website.
Can I return the items bought online?
Yes, you can always change your mind on isabelashann.com and return them free of charge through the return online procedure that you can find on your order status page. The returned items must be sent in a single shipment. You'll be refunded in no time via the payment method you originally used to make your purchase.
I have just made my order and wish to cancel / modify it, what can I do?
The modification of orders is, unfortunately, not possible in our system. If you do not want to keep the goods, you can send the order back for free upon receipt. See the 'Return' section for more information.
When can I contact Customer Service?
Customer Service is active all year long except the Sundays & Irish Public Holidays. Our consulatnts are happy to help within 10am - 5pm.
Shipments
How much is shipping and who delivers my order?
The price for a 48-hour express delivery is €.... The price for a standard delivery is €.... POST is the carrier for your delivery.
Can I choose the time and date of delivery?
No, make sure that someone is present at the chosen delivery address.
Returns & Refunds
Remember that you have up to 15 days from delivery of the order to change your mind and request your return online. For more info, consult our REFUND POLICY
Payments Methods
What are the accepted payment methods?
On isabelashann.com you can pay via: Maestro, MasterCard, Visa, American Express, Apple Pay, Google Pay.
Is my payment safe?
Payment is completely secured. Furthermore, all the information entered to make your purchase are in conformity with the processing of personal data and will be treated in full accordance with the privacy laws. The site is also in conformity to all spam and virus controls. Navigation is completely safe.
Contact
Still have questions? We're happy to help! Please email us at sale@isabelashann.com and we will get back to you within 24 hours.